Privacy and Cookie Policy

This is an English translation provided for information. The binding versions are the Dutch and French versions.

Last updated: 7 October 2026

NORD E-COM B.V., Boven de Wolfskuil 3 A 24, 6049 LX Herten, The Netherlands (“Nordblanc”, “we”, “us”) operates this store and website www.nordblanc.com, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated shopping experience (the “Services”). Nordblanc.com is built on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use the Services, make a purchase or other transaction via the Services or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or that has been de-identified, so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, delivery address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us including the information you provide in your communications with us, for example when you send an enquiry to customer service.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about how you interact with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal data to us;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technology and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Provide, Tailor and Improve the Services. We use your personal data to provide the Services to you, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and the items you are interested in, to send you notifications relating to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a personalised shopping experience for you, for example by recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, to protect public safety and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal data to provide you with customer service, to be able to respond to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal data to comply with applicable law or respond to valid legal process, including requests from law enforcement or other government authorities, to investigate or participate in pre-trial evidence gathering in civil proceedings, potential or actual disputes or other legal proceedings between opposing parties, and to enforce our terms or policies or investigate possible violations of them.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

• With Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you in order to show you targeted advertisements and targeted marketing based on your online activity with different merchants and websites.
• When you direct or request us to disclose certain information to third parties, or otherwise consent to us doing so, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including to respond to summonses, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Information that you submit via the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than the country where you live, in order to provide and improve the Services for you. In addition, to help us protect, grow and improve our business, we use certain enhanced features from Shopify that incorporate data and information obtained from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data that has been collected about your interactions with our store, with other merchants and with Shopify. In these cases, Shopify is responsible for the processing of your personal data, including for responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal data here: link to the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are neither affiliated with nor controlled by us, you should review their privacy and security policies and other terms. We give no guarantees regarding, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on them. Information that you provide in public or semi-public forums, including information that you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to how we or any third party may use it. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, unless otherwise stated in the Services.

Children’s Personal Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children who are under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided their personal data to us, you can contact us using the contact details set out below and request that the data be deleted. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal data of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information that you send to us may be unprotected during transmission. We recommend that you do not use insecure channels to provide sensitive or confidential information to us.

How long we retain your personal data depends on various factors, for example whether we need the data to maintain your account, to provide the Services to you, to comply with legal obligations, to resolve disputes or to enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request to the extent permitted by law.

• Right of Access / Right to Know. You may have the right to request access to the personal data that we hold about you.
• Right to Erasure. You may have the right to request that we delete the personal data that we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal data that we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal data that we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you can opt out of these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders that you have placed.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and what rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required under applicable law. In accordance with applicable law, you may designate an authorised representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require the representative to provide proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable time as required under applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to request that we reconsider our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority. For the EEA, a list of the responsible data protection supervisory authorities can be found here. In Belgium, the supervisory authority is the Gegevensbeschermingsautoriteit (GBA, Belgian Data Protection Authority), www.gegevensbeschermingsautoriteit.be. Because we have our registered office in the Netherlands, you can also contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority), www.autoriteitpersoonsgegevens.nl.

International Transfers

Please note that we may transfer, store and process your personal data outside the country in which you live.

If we transfer your personal data out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Cookies

We and our partners use cookies and similar technologies on the website. Cookies are small text files that are stored in your browser or on your device.

• Necessary cookies are needed for the website, the cart and the checkout to function and do not require consent.
• Analytics cookies (for example Google Analytics) help us understand how the website is used. We use them only if you have given your consent.
• Marketing cookies (for example from Google and Meta) are used to show relevant advertisements and measure their effectiveness. We use them only if you have given your consent.

You can change or withdraw your consent at any time via the cookie settings on the website or in your browser.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and notify you to the extent required by applicable law.

Contact

If you have questions about our practices for handling personal data or this Privacy Policy, or if you would like to exercise any of the rights available to you, you can email us at info.be@nordblanc.com or contact us by post at NORD E-COM B.V., Boven de Wolfskuil 3 A 24, 6049 LX Herten, The Netherlands. For the purposes of applicable data protection legislation, we are the data controller of your personal data.