Privacy and Cookie Policy

Last updated: 7 October 2026

NORD E-COM B.V., Boven de Wolfskuil 3 A 24, 6049 LX Herten, The Netherlands (“Nordblanc”, “we”) operates this store and website www.nordblanc.com, including all related information, content, features, tools, products and services (the “Services”), in order to provide you, the customer, with a carefully curated shopping experience. Nordblanc.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use the Services, make a purchase or other transaction via the Services or otherwise contact us. If our Terms and Conditions and this Privacy Policy conflict, this Privacy Policy takes precedence with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By visiting or using the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data”, we mean information that identifies you or another person or that can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or that has been anonymised so that it does not identify you and cannot reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you use the Services and where you live, and within the limits permitted or required by applicable law:

• Contact details, including your name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card, debit card and account numbers, payment card details, bank account details, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Purchase information, including the products you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
• Communications with us, including the information you provide when you communicate with us, for example when you send a question to customer service.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about how you interact with the Services, including how and when you use or navigate the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, contact us or otherwise provide us with your personal data;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and by means of cookies and similar technologies;
• From our service providers, including when we use their services to put certain technologies into use and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Provide, Tailor and Improve the Services. We use your personal data to provide the Services to you, including to fulfil the contract we have made with you, to process your payments, to deliver your orders, to remember your preferences and the products you are interested in, to send you notifications about your account, to process purchases, returns, exchanges and other transactions, to create, maintain and otherwise manage your account, to arrange deliveries, to facilitate returns and exchanges, to enable the publication of reviews, and to create a personalised shopping experience for you, for example by recommending products related to your purchases. This may include using your personal data to tailor and improve the Services.
• Marketing and Advertising. We use your personal data for marketing and promotional purposes, for example to send you marketing, advertising and promotional messages by email, text message or post, and to show you online advertisements for products or services in the Services or on other websites, including on the basis of products you have previously purchased or added to your cart and your other activity in the Services.
• Security and Fraud Prevention. We use your personal data to authenticate your account, to provide a secure payment and shopping experience, to detect and investigate possible fraudulent, illegal, dangerous or harmful activity and to take action regarding it, to protect public safety and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login details secure. We strongly recommend that you do not share your username, password or other login details with anyone else.
• Communicating with You. We use your personal data to provide customer service, to respond to you, to provide effective services to you and to maintain our business relationship.
• Legal Reasons. We use your personal data to comply with applicable law or respond to valid legal processes, including requests from law enforcement or other authorities, to investigate or participate in possible or pending legal disputes or other adversarial legal proceedings, as well as in pre-trial evidence gathering in civil cases, and to monitor compliance with our terms or policies or investigate possible violations of them.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

• To Shopify, vendors and other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, order fulfilment and shipping).
• To business and marketing partners in order to provide marketing services and to carry out advertising directed at you. For example, we use Shopify to support personalised advertising carried out with third-party services, based on your online activity with different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you in order to show you targeted advertising and marketing based on your online activity with different merchants and websites.
• When you instruct or request us to disclose certain information to third parties or otherwise consent to it, for example in order to ship products to you or when you use social media plug-ins or login integrations.
• To our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations (including to respond to orders, search warrants and similar requests); to enforce applicable terms or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about how you access and use the Services in order to provide and improve the Services for you. Information that you provide in the Services is transferred to Shopify and shared with it and with third parties that may be located in a country other than your country of residence, in order to provide and improve the Services for you. In addition, in order to protect, grow and improve our business, we use certain enhanced features of Shopify that include information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data that has been collected from your interactions with our store, other merchants and Shopify. In these cases, Shopify is responsible for the processing of your personal data, including for responding to your requests to exercise your rights concerning the use of your personal data for these purposes. You can find out more about how Shopify uses your personal data and what rights you may have by reading the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights concerning your personal data in the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are neither affiliated with nor controlled by us, you should review their privacy and security policies and other terms. We give no guarantees regarding, and are not responsible for, the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on them. Information that you provide in public or semi-public forums, including information that you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to how we or any third party may use it. Our inclusion of such links does not, in itself, imply any endorsement of the content on such platforms or of their owners or operators, unless otherwise stated in the Services.

Children’s Personal Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in your country of residence. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details set out below and request that the data be deleted. As of the “Last updated” date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal data of persons under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information that you send to us may be unprotected during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal data depends on various factors, for example whether we need the data to maintain your account, to provide the Services to you, to comply with legal obligations, to resolve disputes or to enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute: they may apply only in certain circumstances, and in some cases we may decline your request to the extent permitted by law.

• Right of Access (Right of Inspection). You may have the right to request access to the personal data that we hold about you.
• Right to Erasure. You may have the right to request that we delete the personal data that we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal data that we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal data that we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you marketing emails, and you can opt out of them at any time using the unsubscribe link in our emails. If you opt out, we may still send you non-marketing emails, for example about your account or the orders you have placed.

You may exercise these rights as indicated in the Services or by contacting us using the contact details provided below. You can find more information about how Shopify uses your personal data and what rights you may have, including rights relating to data processed by Shopify, at https://privacy.shopify.com/en.

We will not treat you less favourably because you exercise these rights. We may need to verify your identity before we can process your request, to the extent permitted or required by applicable law. In accordance with applicable law, you may designate an authorised representative to make requests on your behalf in order to exercise your rights. Before we accept a request from such a representative, we will require the representative to provide proof that you have authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within a reasonable time as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to ask us to reconsider our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. A list of the competent supervisory authorities in the EEA can be found here. In Finland, the supervisory authority is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto, tietosuoja.fi). Because our company’s registered office is in the Netherlands, you can also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, www.autoriteitpersoonsgegevens.nl).

International Transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, or equivalent agreements issued by the competent authority of the United Kingdom, as applicable, unless the transfer is to a country that has been found to provide an adequate level of data protection.

Cookies

We and our partners use cookies and similar technologies on our website. Cookies are small text files that are stored in your browser or on your device.

• Necessary cookies are needed for the website, the cart and the checkout to function, and their use does not require consent.
• Analytics cookies (for example Google Analytics) help us understand how the website is used. We use them only if you have given your consent.
• Marketing cookies (for example cookies from Google and Meta) help show you relevant advertisements and measure their effectiveness. We use them only if you have given your consent.

You can change or withdraw your consent at any time in the cookie settings of the website or in your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and notify you to the extent required by applicable law.

Contact

If you have questions about our personal data processing practices or this Privacy Policy, or if you wish to exercise any right that you have, you can send us an email at info.fi@nordblanc.com or contact us by post at NORD E-COM B.V., Boven de Wolfskuil 3 A 24, 6049 LX Herten, The Netherlands. Under applicable data protection legislation, we are the data controller of your personal data.