Terms and Conditions

This is an English translation provided for information. The binding version is the Italian version.

General Terms and Conditions of Sale for Purchases in the nordblanc.com Online Shop

These General Terms and Conditions of Sale apply when you purchase as a consumer in our online shop www.nordblanc.com. Please read them carefully before placing your order.

1. Seller

The seller, and therefore your contracting party, is:
NORD E-COM B.V.
Boven de Wolfskuil 3 A 24
6049 LX Herten
The Netherlands
RSIN: 860938293
VAT identification number: NL860938293B01
Email: info.it@nordblanc.com

The address above is not intended for returns or complaints. Parcels sent to this address cannot be processed. How to return a product or make a complaint is explained in clauses 8 and 9 and on the Returns and Complaints page.

2. Scope of Application

(1) These terms govern the rights and obligations between NORD E-COM B.V. (“we”) and you as the buyer (“you”) when you purchase products in the online shop.

(2) We sell only to consumers, that is, natural persons who act for purposes outside any business, commercial, craft or professional activity they may carry on (Article 3 of the Codice del consumo, the Italian Consumer Code). The products are sold for private use and in quantities usual for a household.

(3) If we have entered into a specific agreement with you, it takes precedence over these terms to the extent that it deviates from them.

(4) These terms do not limit the rights you have under the mandatory consumer protection rules, in particular the Codice del consumo (Legislative Decree No. 206 of 6 September 2005).

3. Contract Language and Storage of the Terms

The contract is concluded in Italian. You can consult these terms at any time on our website and save or print them using your browser’s functions. After placing your order, you will receive an order confirmation by email with the details of your order.

4. Placing an Order and Conclusion of the Contract

(1) The products presented in the online shop do not constitute a binding offer but an invitation to place an order.

(2) You add the products to the cart, go to the checkout, enter the required information, select the delivery method and the payment method, and review the order. Before you submit the order, you can go back at any time, correct your information or cancel the purchase.

(3) By clicking the button with which you complete and pay for the order (order with obligation to pay), you make a binding offer to purchase and accept these terms.

(4) We confirm your order by email. The contract is concluded when you receive the order confirmation.

(5) If an ordered product cannot be delivered, for example because it is out of stock, or if the price has been stated manifestly incorrectly, we have the right to cancel the order in respect of that product only. In that case we will inform you without delay and refund what you have paid for that product.

5. Customer Account

You can choose to create a customer account or to buy without an account. You are responsible for keeping your login details confidential. We may close an account that has not been used for a long time or that is being used improperly. You can request the deletion of your account at any time.

6. Prices and Payment

(1) All prices are stated in euro (EUR) and include VAT at 22%. Shipping costs are added to the price of the products and are shown at checkout before you complete the order. Information on the delivery methods can be found on the Payment and Shipping page.

(2) If a price changes, the price shown at the time of your order applies to your order.

(3) You can pay using the payment methods shown at checkout, for example debit and credit cards, Apple Pay, Google Pay and PayPal. Payments are handled by our payment service providers Shopify Payments and PayPal.

(4) You agree that receipts, invoices and other communications relating to your purchase are sent to you in electronic form.

7. Delivery

(1) We deliver only in Italy.

(2) We ship the products with DPD (collection from a pick-up point) or with BRT (home delivery), depending on the delivery method you choose, to the pick-up point or the address specified in the order. The estimated delivery time is shown at checkout. Unless otherwise agreed, we deliver without undue delay and no later than 30 days after the conclusion of the contract (Article 61 of the Codice del consumo).

(3) If delivery is delayed, we will inform you. Your rights in the event of delayed delivery arise from the Codice del consumo.

(4) The risk of loss of or damage to the products passes to you when physical possession of the products is acquired by you or by a third party, other than the carrier, designated by you.

(5) If the parcel is visibly damaged or incomplete on delivery, please report this to the courier and contact us as soon as possible. This does not affect your statutory rights.

(6) The products remain our property until they have been paid for in full.

8. Right of Withdrawal and Return within 30 Days

(1) Under Articles 52 et seq. of the Codice del consumo, you have the right to withdraw from a contract concluded at a distance, without having to give any reason, within 14 days from the day on which physical possession of the products is acquired by you or by a third party, other than the carrier, designated by you (statutory right of withdrawal). If the order is delivered in several parts or shipments, the period runs from the day on which physical possession of the last product or the last part is acquired.

(2) In addition, we voluntarily extend the period to 30 days from the day on which you received the products (return within 30 days). The statutory right of withdrawal lasts 14 days; the further 16 days are a voluntary extension on our part, which goes beyond what is required by law. The same conditions that this clause sets out for the right of withdrawal apply throughout the entire period.

(3) To withdraw, you must notify us of your decision before the period expires, for example using the returns function in your customer account or on the order status page, by email to info.it@nordblanc.com or using the model withdrawal form at the bottom of these terms (Annex I, Part B, of the Codice del consumo). Use of the form is optional. You can withdraw from the entire contract or only from some of the products. To meet the deadline, it is sufficient to send the notice before the period expires.

(4) You must return the products to us without undue delay and in any event within 14 days from the day on which you notified us of your decision to withdraw. The deadline is met if you send the products back before the 14-day period expires. The direct costs of returning the products are borne by you. How to return the products is explained in the return instructions you receive from us and on the Returns and Complaints page: after the return request we will send you a Packeta return code by email, with which you hand in the parcel at a Packeta point. For the use of our return code we charge a fee of 5 €, which is deducted from the refund.

(5) We refund all payments received for the returned products without undue delay and in any event within 14 days from the day on which we are informed of your decision to withdraw from the contract (Article 56 of the Codice del consumo). If you withdraw from the entire contract, we also refund the initial delivery costs for the cheapest standard delivery that we offer, but not the additional costs if you have expressly chosen a different and more expensive delivery method. We make the refund using the same payment method that you used for the purchase, unless you have expressly agreed otherwise and provided that the refund does not entail any cost for you. We may withhold the refund until we have received the products or until you show that you have sent them back, whichever occurs first.

(6) You may handle the product as you would in a shop, in order to check its nature, characteristics and functioning. If you have handled it more than is necessary for that purpose, you are liable for any diminished value of the product (Article 57 of the Codice del consumo) and we may deduct a corresponding amount from the refund. Therefore try on clothes and shoes carefully, on a clean and dry surface, and leave the labels attached.

(7) The right of withdrawal does not apply to products made to measure or clearly personalised, to sealed products that are not suitable for return for reasons of hygiene or health protection and that have been opened after delivery, or in the other cases provided for in Article 59 of the Codice del consumo.

(8) If you received a gift together with the product and you withdraw from the contract, you must also return the gift.

9. Statutory Guarantee of Conformity and Complaints

(1) The statutory guarantee of conformity provided for in Articles 128 et seq. of the Codice del consumo applies to the products. We are liable for any lack of conformity that exists at the time of delivery of the product and becomes apparent within two years of that time. In any event, a claim to enforce rights in respect of a lack of conformity that we have not fraudulently concealed becomes time-barred 26 months after delivery of the product.

(2) Unless proven otherwise, a lack of conformity that becomes apparent within 12 months of delivery is presumed to have existed already on that date, unless this is incompatible with the nature of the product or the nature of the defect.

(3) To preserve your rights, you do not have to notify us of the defect within a specific time limit; however, we ask you to notify us as soon as possible after you have found it, so that we can handle the complaint more quickly.

(4) If the product does not conform, you are entitled first of all to have it brought into conformity by repair or replacement, free of charge. If repair or replacement is impossible or disproportionately burdensome, or is not carried out within a reasonable time or without significant inconvenience to you, you are entitled to a proportionate reduction in the price or to termination of the contract. Your other rights under the law, including damages, remain unaffected.

(5) The statutory guarantee does not cover normal wear and tear or damage that occurs after delivery, for example through failure to follow the care instructions on the product label (washing at the wrong temperature, tumble drying, dry cleaning or ironing of items that cannot withstand it) or as a result of an accident.

(6) How to make a complaint: send an email to info.it@nordblanc.com stating the order number, a brief description of the defect and, if possible, some photos. Do not send us the product before you have received our instructions. If the complaint is justified, we will bear the shipping costs for the return of the product and reimburse the reasonable costs you incurred in making the complaint.

(7) We confirm that we have received your complaint and respond within 30 days of receiving it. If we do not accept the complaint, we will explain our reasons in writing and inform you of the possibility of contacting an alternative dispute resolution (ADR) body, as set out in clause 11.

10. Personal Data

We process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable national legislation. More information can be found in our Privacy Policy on the Privacy and Cookie Policy page.

11. Dispute Resolution

If you are not satisfied, we would first and foremost like to resolve the matter together with you. Please contact us at info.it@nordblanc.com. If we cannot reach an agreement, you can contact an alternative dispute resolution (ADR) body entered in the list kept by the Ministero delle Imprese e del Made in Italy (Ministry of Enterprises and Made in Italy, www.mimit.gov.it) or start mediation proceedings before the competent Chamber of Commerce (Camera di commercio). For disputes with traders in other EU countries (our company is established in the Netherlands) you can request assistance from the Centro Europeo Consumatori Italia (European Consumer Centre Italy, www.ecc-netitalia.it). You can also bring the matter before the ordinary court.

12. Governing Law and Jurisdiction

Italian law applies to the contract. The choice of Italian law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you habitually reside. For disputes relating to the contract, the court for the consumer’s place of residence or domicile, if located in Italy, has jurisdiction, and this cannot be derogated from.

13. Changes to the Terms

We may change these terms. The terms that were published at the time you placed your order apply to your order.

Last updated: 7 October 2026

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

– To NORD E-COM B.V., Boven de Wolfskuil 3 A 24, 6049 LX Herten, The Netherlands, email address: info.it@nordblanc.com:
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
– Ordered on (*)/received on (*):
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is notified on paper):
– Date:

(*) Delete as appropriate.